Frequently Asked Questions
Do you accept returns?
We have a no questions asked return policy. If you purchase any product from us and are not satisfied with the product we would give you a full refund. Refund's usually take about 15 day to process.
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Refund Requests are accepted only if The product is not used and all relevant tags are on the product. Customized Products cant be returned.
What’s the minimum order amount?
We don't have any minimum order amount. Orders under 500 will have a shipping cost of ₹55. We offer free shipping above ₹500 to anywhere in India.
Do we sell pets?
No, we do not sell pets, we only sell products that your pets need.
What size would fit my pet?
Please refer to the size chart provided on the product details page for product specific sizing.
For further queries, please contact Customer Service.
Do we customise?
Yes, we do customise according to your pet’s needs. We can have beds, collars, leashes, name tags, bowls, toys, and almost anything else specially designed to suit your pet.
What are the modes of payment we accept?
Credit Cards, Cash on Delivery, Debit Cards, UPI and NetBanking.
How long does an order made online take to reach me?
Orders are normally dispatched within 24 hours and usually take 1-3 working days to be delivered based on your location. Orders placed for Maharashtra are delivered in 2 Business Day (subject to availability of products in our Nanded warehouse) Custom-made products will take longer to ship than others. You will receive an approximate timeline when you place your order. Generally, custom-made products could take between 7-10 days to reach you.
Orders can be tracked through our whatsapp chatbot as well.
How many days after I buy something can I return it?
Please make sure that you raise an exchange request within 7 days of the product delivery.
How do I raise an exchange or return request?
To raise an exchange request, please follow the instructions below:
Step 1: Mention your order ID and send a photograph of the package to our WhatsApp number.
Step 2: We will send someone to pick up the product from you at no cost to you*. Please make sure that the product is unused with all tags intact. Do keep the pick up slip safely with you so that we can coordinate with our delivery partners on your product.
Step 3: Once we receive your product at the warehouse and conduct a quality check, we will either offer you an exchange or store credit or refund, in accordance with our policy.
Note that in case the product for exchange is unavailable, we will offer you store credit and keep you posted on when the item is back in stock.
*Our Retail and Customer Delight representatives are extremely qualified to support you in picking the right size for your pet, so please do reach out to them for a size recommendation before you make your purchase.
**Note that while the first exchange is free of cost, consequent exchanges may be at a cost borne by the customer.
What if I receive damaged goods / expired products?
We keep a very Keen eye on our goods and are careful not to stock or ship products that have passed their expiry date. If damage has occurred in transit, do get in touch with us on WhatsApp within 24 hours of your delivery
Any more Questions ?
You can directly text your question on WhatsApp or call us at
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It would be a pleasure to assist you.
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Your pawsome.